Refund policy

Everything we make is cut to an opening that already exists. That single fact shapes this policy: a gate made to your measurements cannot be sold to anyone else, so it cannot be returned for a change of mind. What we do stand behind is that the crate arrives complete and that the goods are what the approved drawing says they are.

1. Made-to-order goods

Gates, fencing, pavilions and their components are manufactured to your dimensions and your chosen finish. They are not returnable and not refundable for change of mind, for a change in your project, or because a site measurement supplied to us was wrong. Please check the drawing carefully before approving it — the approved drawing is the specification.

2. Cancelling before production

You may cancel at any time before the drawing is approved and production begins; any deposit is returned less costs already incurred, such as design work on a complex set. Once cutting has begun the order cannot be cancelled, because the material has been committed to your sizes.

3. Something missing from the crate

Every box leaves the works complete, fixings included. If something is missing, tell us and we will solve it: that is ours, not yours. Send a photograph of the packing and the part number if you have it, and we will despatch the missing item.

4. Coating marked in transit

Same rule, same photograph. Where a mark can honestly be put right on site we will supply what is needed to do it. Where it cannot, the piece is on the works and we replace it.

5. Manufacturing defect

If goods do not conform to the approved drawing, or the coating or structure fails to meet the specification published for the product and confirmed on your quotation, we will repair or replace the affected item, or credit it, at our option. Tell us as soon as you find it and send photographs; a defect is far cheaper to settle before installation than after.

6. What this does not cover

• Installation, and any consequence of how or where the goods were installed. We do not fit gates; a local installer does.
• Damage after delivery, misuse, alteration, or normal wear.
• Motors, locks and other hardware not supplied by us, and the interaction of such hardware with our goods.
• Site conditions — ground movement, pier construction, drainage, power supply.
• Variation in finish within normal manufacturing tolerance, and the difference between a photograph or a screen and the finished metal.

7. Freight and duties

Where a claim is agreed, we bear the cost of remaking or replacing the item. Freight and any duties on a replacement are handled according to the Incoterm on your original quotation. On a single-set

Everything we make is cut to an opening that already exists. That single fact shapes this policy: a gate made to your measurements cannot be sold to anyone else, so it cannot be returned for a change of mind. What we do stand behind is that the crate arrives complete and that the goods are what the approved drawing says they are.

1. Made-to-order goods

Gates, fencing, pavilions and their components are manufactured to your dimensions and your chosen finish. They are not returnable and not refundable for change of mind, for a change in your project, or because a site measurement supplied to us was wrong. Please check the drawing carefully before approving it — the approved drawing is the specification.

2. Cancelling before production

You may cancel at any time before the drawing is approved and production begins; any deposit is returned less costs already incurred, such as design work on a complex set. Once cutting has begun the order cannot be cancelled, because the material has been committed to your sizes.

3. Something missing from the crate

Every box leaves the works complete, fixings included. If something is missing, tell us and we will solve it: that is ours, not yours. Send a photograph of the packing and the part number if you have it, and we will despatch the missing item.

4. Coating marked in transit

Same rule, same photograph. Where a mark can honestly be put right on site we will supply what is needed to do it. Where it cannot, the piece is on the works and we replace it.

5. Manufacturing defect

If goods do not conform to the approved drawing, or the coating or structure fails to meet the specification published for the product and confirmed on your quotation, we will repair or replace the affected item, or credit it, at our option. Tell us as soon as you find it and send photographs; a defect is far cheaper to settle before installation than after.

6. What this does not cover

• Installation, and any consequence of how or where the goods were installed. We do not fit gates; a local installer does.
• Damage after delivery, misuse, alteration, or normal wear.
• Motors, locks and other hardware not supplied by us, and the interaction of such hardware with our goods.
• Site conditions — ground movement, pier construction, drainage, power supply.
• Variation in finish within normal manufacturing tolerance, and the difference between a photograph or a screen and the finished metal.

7. Freight and duties

Where a claim is agreed, we bear the cost of remaking or replacing the item. Freight and any duties on a replacement are handled according to the Incoterm on your original quotation. On a single-set shipment to a distant market, freight can be a large share of the value of the goods; we will always tell you what it is before you commit.

8. How to raise a claim

WhatsApp +86 173 1854 7857 or email info@argentgates.com. Mr. Zhao or Tina will answer, in any language. Send photographs, your order or quotation reference, and what you see. Please tell us within a reasonable time of delivery, and before installation where the problem is visible on opening the crate.

9. Refunds

Where a refund is due it is made by the same route the payment arrived, to the account that paid, normally within 14 working days of the amount being agreed. Bank charges on an international transfer are shared as your contract provides.

shipment to a distant market, freight can be a large share of the value of the goods; we will always tell you what it is before you commit.

8. How to raise a claim

WhatsApp +86 173 1854 7857 or email info@argentgates.com. Mr. Zhao or Tina will answer, in any language. Send photographs, your order or quotation reference, and what you see. Please tell us within a reasonable time of delivery, and before installation where the problem is visible on opening the crate.

9. Refunds

Where a refund is due it is made by the same route the payment arrived, to the account that paid, normally within 14 working days of the amount being agreed. Bank charges on an international transfer are shared as your contract provides.